EGI-BENCH: An Enterprise General Intelligence Benchmark Suite

arXiv:2610.27234 · cs.AI · Submitted 2026-10-19 · Read on arXiv

cs.AI

Submitted: 2026-10-19

Updated: 2026-10-19

License: http://creativecommons.org/licenses/by-nc-sa/4.0/

The gist: Enterprise adoption of LLMs in agentic workflows is gated by evaluations that span a wide arc of abilities: CRM operations, heterogeneous-document retrieval, personal data understanding, multi-turn

Terminology

Abstract

Enterprise adoption of LLMs in agentic workflows is gated by evaluations that span a wide arc of abilities: CRM operations, heterogeneous-document retrieval, personal data understanding, multi-turn planning, tool use, function calling, long-horizon research, and long-context software engineering. These evaluations live today in separate repositories with divergent runners, dependencies, and scoring conventions, which makes cross-benchmark comparison difficult and obscures what a single aggregate number actually represents. We release EGI-BENCH, a unified LLM agent benchmark suite that consolidates eight enterprise facing agent benchmarks (CRMARENA, HERB, PERSONABENCH, USERBENCH, MCP-UNIVERSE, MCPEVAL, BENCHFORCE, LOCOBENCH) behind a single command-line interface with two runtime-budgeted execution modes. On top of the suite we define the Enterprise General Intelligence (EGI) Score, a six-dimensional framework (M1-M6) whose buckets are populated by fine-grained sub-metrics routed from each benchmark rather than by benchmark-level averages. We describe the suite, the sub-metric routing, and the quick/deep budgets, and report results for fourteen frontier and cost-efficient LLMs spanning the GPT, Claude, and Gemini families under quick mode. Top-line EGI ranges from 39.6 (GPT-4o mini) to 65.6 (gpt-5.5), and no single model dominates every capability axis: gpt-5.5 leads task outcome, planning, and retrieval grounding; Claude Sonnet 4.5 leads tool actioning and safety/abstention; and Claude Haiku 4.5 leads engineering quality. Code is available at https://github.com/SalesforceAIResearch/egi-bench.

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