Working with Agentic `Teammates': When a New Organizational Actor Collides with the Human Ecosystem of Work
cs.HC, cs.AI
Submitted: 2026-09-24
Updated: 2026-09-24
Code: https://github.com/HKUDS/AgentSpace
License: http://creativecommons.org/licenses/by/4.0/
The gist: Enterprise AI is transitioning from single-user, reactive tools toward proactive, multi-user 'teammates,' but our empirical understanding of this transition is limited.
Terminology
Abstract
Enterprise AI is transitioning from single-user, reactive tools toward proactive, multi-user 'teammates,' but our empirical understanding of this transition is limited. In this paper, we present an in-situ qualitative study of a persistent, proactive AI agent 'teammate' deployed across multiple teams in a large technology company. Our findings reveal the boundaries of the human-agent workplace are actively in flux, triggering breakdowns and negotiations across: 1) tacit rules of collaborative human workflows, 2) the relational boundaries of this new non-human actor, and 3) the redistribution of trust and human agency. We use these early micro-negotiations as signals to chart a new research, design, and organizational agenda that intentionally preserves human agency in a workplace shared with non-human organizational actors.
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