Agentic AI: User Empowerment or Enclosure?
David Gamba, Daniel M. Romero, Grant Schoenebeck
cs.CY, cs.AI, cs.HC
Submitted: 2026-08-15
Updated: 2026-08-18
Comments: Extended version of AIES'2026 publication
License: http://creativecommons.org/licenses/by/4.0/
The gist: Agentic AI promises a more flexible form of digital agency: systems that can act on users' behalf, from filtering content to negotiating prices to selecting services.
Terminology
Abstract
Agentic AI promises a more flexible form of digital agency: systems that can act on users' behalf, from filtering content to negotiating prices to selecting services. Whether it will empower users is an open question, and we argue that the answer depends on more than the technology. We conduct a comparative case analysis of four more mature domains where similar forms of agency arose: browser-based ad blockers, platform recommender systems, financial robo-advisors, and email spam governance. Across the cases, decisions about whose interests agents would serve were resolved through technical arrangements: API choices, protocol governance, industry standards, and default configurations. Beyond their technical form, these were political decisions. We identify this as depoliticization, a concept from political theory, here at work in technological systems. Its most consequential effect is that individual outcomes and collective contestation capacity can move in opposite directions: spam inbox quality improved substantially while the organized capacity to contest spam governance collapsed. Where intermediary institutions sustained adversarial challenge, user-aligned agency proved more durable; where proprietary infrastructure and closed standard-setting absorbed contestation, displacement compounded. We apply this to agentic AI, where governance arrangements consolidating around the Model Context Protocol and the Agentic AI Foundation are settling these configurations before the choices that define what agents can do move outside the reach of users and the public.
Sources
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